Terms and Conditions

The Dr. Martens FOR LIFE guarantee (the 'FOR LIFE guarantee')

  • In these terms and conditions, (‘We, Us, Our’) means Dr. Martens Airwair International Limited and its subsidiaries. (‘You, Your’) means the original owner of the FOR LIFE product and whose contact information has been submitted to Us as part of the FOR LIFE guarantee activation.
  • Nothing in these conditions will reduce Your statutory rights relating to faulty or misdescribed goods.
  • The FOR LIFE guarantee is valid only if activated within 60 days of purchasing Dr. Martens footwear with the ‘FOR LIFE’ logo on the sole (the ‘FOR LIFE products’).
  • To activate Your FOR LIFE guarantee, please visit the Dr. Martens FOR LIFE Web site located at www.drmartens.com/forlife. Enter Your contact details, purchase information and Your guarantee code; this can be found in the ‘Activate Your Guarantee’ booklet, contained in the boot/shoe box at purchase. The FOR LIFE guarantee cannot be activated without the guarantee code – replacement guarantee codes are not available.
  • In the event of Your being unable to access the Internet to activate Your FOR LIFE guarantee, please contact Your local Dr. Martens customer service department below. In the event that You are not located in the below areas, please contact the customer service department which is geographically closest to You.
    • United States
      • Postal address: US FOR LIFE Customer Service Department, Dr. Martens AirWair USA LLC, 10 NW 10th Avenue, Portland, OR, 97209, United States
      • Telephone number: +1 800 229 1262
      • Email address: dmreply@drmartens.com
    • United Kingdom
      • Postal address: UK Customer Service Department, AirWair International Ltd, Cobbs Lane, Wollaston, NN29 7SW, United Kingdom
      • Telephone number: +44 (0)845 437 3141
      • Email address: contact@drmartens.com
    • Hong Kong
      • Postal address: Customer Service Department, Unit 1002 10F Stanhope House, 734–738 King’s Road, Quarry Bay, Hong Kong
      • Telephone number: +852 2573 6161
      • Email address: customer.service@dms.com.hk
    • Japan
      • Postal address: Japan Customer Service Department, Dr. Martens AirWair Japan Ltd, 2F Carl Building, 3-5-15 Kuramae, Taito-ku, Tokyo 111-0051, Japan
      • Telephone number: +81 35 822 6810
      • Email address: info@drmartens.co.jp
    • Korea
      • Postal address: Korea Customer Service Department, Dr. Martens AirWair Korea Ltd, 6F Dong-Jin Building, 160-9 Garak-Dong, Songpa-Gu, Seoul 138-160, Korea
      • Telephone number: +82 2 431 2562
      • Email address: webmail@dr-martens.co.kr
    • Singapore
      • Postal address: Singapore Customer Service Department, Dr. Martens AirWair Singapore Pte Ltd, 72B Duxton Road, Singapore 089531
      • Telephone number: +65 6733 2203
      • Email address: customerservice@drmartens.sg
  • The FOR LIFE guarantee is non-transferable and is valid from the day on which it is activated by You (the original owner) to the end of Your (that person’s) natural life.
  • The FOR LIFE guarantee applies only to genuine Dr. Martens FOR LIFE products. No other Dr. Martens products are covered by the FOR LIFE guarantee. For a full list of the Dr. Martens FOR LIFE products, click here.
  • The FOR LIFE guarantee covers the failure of any component which has been subjected to normal wear and tear (such as upper leather, stitched seams, eyelets, soles, welt, linings and reinforcements) and not unreasonably abused. The FOR LIFE guarantee excludes any failure of laces and footbeds or product which, in Our reasonable opinion, has been used for industrial wear or subjected to unreasonable wear and tear.
  • To make a claim:
    • Contact Your local customer service department. This can be done by telephone or in writing, using e-mail or standard mail.
    • Provide Your unique FOR LIFE guarantee code.
    • Provide Your full name, postal address, e-mail address and telephone number.
    • Detail the FOR LIFE product wear to the Dr. Martens customer service adviser.
    • We will then assess the information. If Your claim is approved, We’ll ask You to post Your boots or shoes to the address provided.
    • When sending Your FOR LIFE boots or shoes to Us, You are responsible for all associated postage, packaging and insurance costs, as well as ensuring that You obtain proof of postage.
    • Each approved claim is subject to an administration fee to cover inspection, handling, administration, return postage and packaging. Payment may be made by Cheque or Postal Order. Once the claim has been approved by the customer service adviser, you will be requested to send your FOR LIFE boots or shoes to us, together with the Cheque or Postal Order.
    • As at the date of these terms and conditions, the administration fee is as follows:
      • Customers located in Europe: €30
      • Customers located in the United Kingdom: £20
      • Customers located in the United States: US$25
      • Customers located in the rest of the world: US$35
      • The administration fee is subject to change, without notice, and subject to regional price variation.
  • We reserve the right to determine whether to repair or replace the FOR LIFE products. If We deem a replacement necessary, discontinued or unavailable models will be replaced with a comparable model.
  • In the event that the claim is verbally approved by the Dr. Martens customer service department, yet, on receipt of Your FOR LIFE boots or shoes, the claim is rejected, Your administration fee will be refunded in full and Your boots or shoes returned to You by secure carrier.
  • If Your claim is approved, We aim to have Your FOR LIFE boots or shoes repaired or replaced and returned to You, by secure carrier, within four to six weeks from receipt of payment of the administration fee or receipt of the FOR LIFE boots or shoes by Us, whichever is the latter.
  • We reserve the right to revoke this guarantee, in the event that a claim is made which is considered, in Our reasonable opinion, to be fraudulent or in breach of these terms and conditions or in any other material respect.
  • These terms and conditions shall be subject to the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from them.
  • These terms and conditions are valid as at 28 January 2009 (updated 20 March 2014).